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Discover previously unknown IT issues and fix them before they impact clients. Root-cause and permanently fix recurring issues. Give your L3 engineers an AI-companion with the ability to analyze 1000s of health signals in seconds, so they can focus on highest-value work.

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hv-fs-02Harborview · file and SQL Server host
data volume space low on volume D. Opened Mar 1, still open, peaked Serious. The tickets below were attached to this episode by the desk as they came in.
#7102 · PR
#7188 · DM
#7241 · PR
#7390 · JK
#7455 · AS
#7623 · PR
Mar 1Mar 8Mar 15Mar 24
#7102Shared drive full, cannot saveMar 4 · attached by PR
#7188Backup email says failedMar 7 · attached by DM
#7241SQL reports timing outMar 10 · attached by PR
#7390Shared drive full againMar 15 · attached by JK
#7455Nightly job did not runMar 19 · attached by AS
#7623Backups failed three nights runningMar 24 · attached by PR
23dcondition open
6tickets attached by the desk
1fix closes them all
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better client outcomes

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This morning · 7 clients
Northridgedisk latency degraded · 9 hosts · roll back the driver
Harborviewdata volume space low · hv-fs-02 · grow D today
Westgatenothing needs a person
Riversidenothing needs a person

Root-cause and permanently fix recurring issues.

Stop repeat tickets caused by only solving symptoms. Find and fix the root-cause. Repeat tickets go down. Client satisfaction goes up.

Condition · open 23d
data volume space lowhv-fs-02 · D
#7102#7188#7241#7390#7455#7623
6 tickets, 4 reportersHarborview

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#7623 · attached from hv-fs-02
data volume space low · Dopen 3d 4h
VSS writer failed ×3 · SQL Server writernightly 01:58
changed: OS buildTue
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- what new failures are happening this week we haven't seen before?
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- we just fixed VPN flakiness on the lakeview ts. anyone else affected?
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Agentic RCA · cited evidence
From question to root-cause and ticket-ready report
- ticket 7623 is off track. dig in and write it up
- backups failed on fs-02 three nights running. why?
- why is lakeview file server super slow every afternoon?
- why did dc-01 at northridge reboot at 2am last night?
/sparklogs-investigate writes the report
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Claude, Microsoft Copilot, Cursor, Codex, or your own MCP agents
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/sparklogs-investigate writes the ticket-ready report; click any claim to verify the evidence; then dive deep into likely root causes and fixes
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